Job Description
Job Purpose:
Provide technical support for the delivery of channel initiatives and active channels. In charge of day to day support of the Middleware including ESB & associated end user channels. Analyze business requirements and translate into technology solutions. Develop, implement and maintain procedures related to delivery channels based on OBULs IT policies. Measure, monitor and optimize Delivery channel Services and good performance of the area as a service provider. Develop, implement and maintain Information Security Plan and Business Continuity Plan for all Delivery channel solutions.
Key Result Areas:
• Respond to customer queries and complaints relating to alternative delivery channels
• Manage the Middleware, application and related software and hardware
• Manage the delivery channel interface to Core Banking Application.
• Maintain above 99% system uptime for related delivery channel software and Hardware
• Ensure Functional and good health status of related databases supporting Delivery Channel
• Maintain, test and apply patches related to middleware, ATMs from vendors;
• Provide support to end users on devices and switch related issue;
• Setup and configure JBoss
• Evaluate new technologies and implement them if appropriate for other departments and works with other technical staff to determine hardware and software needs;
• Perform backups of data and operating systems for all critical machines;
• Respond to problem reports, machine crashes, hardware failures and power outages;
• Take charge and ensure adequate IT Security coverage is maintained at all areas under the delivery channel domain including but not limited to data, infrastructure, networks etc.
• Work with the projects to ensure all Delivery channel projects are formally managed
• Performing End of day in the core banking system as per EOD procedures
• Responding to customer queries in a timely manner
Requirements
Minimum Qualifications and Experience:
• Bachelor’s degree in IT or related field
• Certifications in ITIL and systems administration
• Experience in core banking systems, databases and Delivery channel related applications
• Experience within a technical support environment, including hardware, system administration software and network sup
• Able to clearly link IT solution to operational performance drivers, generate alternatives and drive positive change
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Communication skills across all levels of the business. Ability to translate business
requirements into technical solutions
