About Twiga
Twiga is a B2B e-commerce company that builds fair and reliable markets for agricultural produce, food manufacturers and retailers based on transparency and efficiency. Our mission is to provide affordable access to high quality food and grocery across African cities. Our ambition is to modernize Africa’s urban informal retail by using technology, to aggregate demand and help create an efficient supply chain that makes food and grocery more affordable.
Delivery Assistant
We are looking to engage Delivery Assistants in Nairobi and the surrounding counties. This role is an entry level role, on a fixed term contract, and is a precursor to joining our fulfilment team. The Delivery Assistant is responsible for delivering products to customers within the set timelines, receiving payment, accounting for all sales, inventory and assets in keeping with laid out standard operating procedures.
Key Responsibilities
- At the start of the day, meet the delivery truck in the assigned market and verify the inventory and assets against the delivery manifest.
- Make deliveries to vendors shops using the delivery schedule app, confirm orders with the vendor on the designated systems, offload the products into the vendors location, and ensure cashless payment for goods upon delivery.
- Engage each customer to confirm the delivery is to her/his satisfaction, respond to any queries and share any updates from the company.
- At the end of the day review the day’s activities to confirm that all deliveries and banking are completed in line with the standard operating procedures and any returned items, together with any assets, are recorded and accounted for on the delivery manifest.
- Able to deliver on time in full, whilst maintaining the quality and integrity of inventory and assets assigned and banking is completed within the stipulated timelines.
Qualifications and Requirements
- At least one years’ experience working as in a delivery role in general trade.
- A good understanding of the geography, road, routes and working patterns of your local retail / trade area or designated market.
- A detail-oriented professional skilled in accurately and efficiently in fulfilling orders.
- Strong, positive relationships with customers and vendors.
- Ability to work with mobile phone technology/applications
- Possess a KCSE certificate, and a valid certificate of good conduct.
- Have a Certificate of Service from your previous employer.
