ROLE PROFILE: RELATIONSHIP OFFICER / COLLECTOR.
Roles and responsibilities:
· Due diligence including background checks, checking authenticity of collaterals,
search, IDs, Workplace, premise/business visits, Logbooks, Titles, Receipts,
· Previous Lenders, CRB, IPRS.
· Provision of Account Statements.
· Maintenance of the income and expenditure file.
· Overall management including entries and records of new and existing clients on a
daily basis.
· Preparation of daily reports as needed.
· Maintenance of organization database and software for security purposes.
· Coordinate disposal and sale of repossessed cars.
· Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
· Customer retention and development.
· Monitoring of new and existing portfolios.
· Management and monitoring of delinquency.
· Delivery on customer care services.
· Other tasks/projects as assigned.
ROLE REQUIREMENTS:
- have at least 2 years past experience in collection/ the above
- have Strong communication and presentation skills
- have Fine-tuned telephone etiquette
- have excellent negotiation skills
- be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard
- have product knowledge in collection
- Must have excellent organizational, planning, prioritizing and interpersonal skills required
Interested candidates can share their cv’s to [email protected] and copy [email protected]
