About us:
MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.
MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.
We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.
Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.
Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.
What you will do:
- Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
- Process and organize debt collection correspondence and related documentation.
- Ensure compliance with contractual obligations and regulatory requirements.
- Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
- Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
- Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
- Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
- Achieve and exceed set debt recovery targets and performance metrics.
- Perform other related duties as assigned by the management
- Any other duty assigned.
What you will need:
- Diploma/Degree in Business Administration, or related field.
- Relevant experience.
- Strong desire to learn along with professional drive.
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Excellent computer skills.
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili.
