Job Title: Data Analyst 1
Reporting To: Data and Insight Manager
Department: Customer Finance
Location: Lagos, Nigeria
About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
www.engie-energyaccess.com
Job Purpose
The role holder contributes to the organization’s financial stability and risk management strategies by conducting credit analysis and generating detailed reports on the credit portfolio across all locations. By providing essential insights to management and stakeholders, the role holder supports informed decision making and effective collection efforts
Key Responsibilities
- Drive the development of a data driven culture within the Customer Finance and commercial teams in conjunction with the Data manager.
- Provide analysis on FMP and responsible for Reducing the percentage of customers missing their first payment on monthly basis.
- Perform exploratory data analysis (EDA) to identify trends, patterns, and insights.
- Create dashboards, reports, and data visualizations and present findings to stakeholders.
- Track and report CFRs and Zonal CFR Team Leads performance and provide insight on current performance and provide solutions to improve performance e.g. Village Camping activities, Customer promotions
Deliverables and Activities
Data Analysis and Visualization
- Collect, clean, and organize large sets of data from various sources (e.g., databases, spreadsheets, APIs).
- Perform exploratory data analysis (EDA) to identify trends, patterns, and insights.
- Assist in the creation of dashboards, reports, and data visualizations to present findings to stakeholders.
- Collaborate with cross-functional teams through automation to understand business requirements and translate them into data solutions.
- Ensure the accuracy and integrity of data through regular audits and quality checks.
- Support ad-hoc data requests and analysis for team members and management.
Data Support and Documentation
- Provide Data support for Sales and Commercial Team to drive credit
- Provide credit analysis on credit KPIs to regional business managers, commercial team and customer finance team
- Support Customer finance and Operation Manager in planning, target setting and documentation, in alignment with business objectives.
- Work closely with the Customer experience team to ensure credit activities and strategies are implemented
- Resolution of complaints and issues from the CFRs on the field
Training
- Onboard new members of staff by providing them with the requisite preparation and teaching upon their appointments.
- Conduct regular training for Customer Finance Representatives, Customer Experience Team, on usage of Apps.
- Develop Credit training materials for all stakeholders.
Stakeholders Management
- Engage the Commercial Team Management on the reports and credit performance of Team Leads and agents on the field.
- Work closely with the Marketing department on credit marketing activities.
- Engage the Head of Customer Finance and stakeholders within the Customer Finance Team on the performance and working ability of the CFRs and ways to improve on them.
- Manage different stakeholders’ expectations on usage of newly developed Apps.
Required Skills
- Basic knowledge of SQL for data extraction and manipulation.
- Basic Knowledge of data visualization tools (e.g., Tableau, Power BI, Google Data Studio)
- Proficiency in Word, Excel, PowerPoint, and other Microsoft packages
- Great Analytical skills
- Demonstrable ability to multi-task and adhere to deadlines
- Strong Leadership and People Development Skills
- Excellent written & verbal communication skills
- Demonstrated ability to handle multiple tasks and assignments simultaneously
- Communication / Presentation Skills
- Conflict Management / Composure
- Strong Planning & Organizational Skills
Experience
1year experience in Data Analysis
Qualifications
Bachelor’s Degree or Higher National diploma in a relevant field from a recognized institution
