Join our team as a Customer Success Officer focusing on back office duties to enhance customer satisfaction and engagement.
In this role, you’ll collect and analyze customer feedback from various touchpoints, handle escalated complaints from branches and departments, and perform CRM data audits to ensure data accuracy.
You’ll also compile detailed monthly CX reports for business reviews and proactively engage with clients to address their needs, fostering long-term relationships.
Ideal candidates must have a degree/diploma, analytical skills, over 1 years of experience in customer experience roles, and proficiency in Microsoft Office and CRM systems. Apply now to be part of our dedicated team!
Skills
Analytical Skills
Ability to analyse loan processes, identify inefficiencies, and develop improvement strategies.
Data Management
Proficiency in handling and interpreting large datasets, CRM, Bantu, Valuation Systems Project Management
Experience in managing projects from inception to completion, ensuring timely delivery and quality.
Communication
Strong verbal and written communication skills for coordinating with different teams and stakeholders.
Problem-Solving
Ability to quickly identify problems and implement effective solutions.
Process Optimization
Knowledge of process optimization methodologies like Lean, Six Sigma, or similar frameworks.
Technical Skills
Familiarity with relevant software tools, databases, and possibly programming for process automation.
Regulatory Knowledge
Understanding of compliance and regulatory requirements in the financial sector.
Attention to Detail
High level of accuracy and attention to detail in process documentation and execution.
Customer Service Orientation
Ability to improve customer satisfaction through efficient loan processing and service enhancements.
Deadline – 31/7/2024
Send your CV to – hr@ngaocredit.com
