Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and have a knack for resolving customer issues with ease? Mamasafi, Nairobi’s premier laundry and home cleaning company, is hiring a Hybrid Customer Service Representative to join our dynamic team!
Role Responsibilities:
- Receive Calls: Professionally handle incoming calls and inquiries from customers.
- Take Bookings: Accurately manage and process customer bookings for our laundry and home cleaning services.
- Resolve Issues: Assist customers in resolving any concerns, complaints, or inquiries they may have.
- Customer Assistance: Help customers understand the range of products and services Mamasafi offers, ensuring they have all the information they need to make informed decisions.
- Multi-channel Support: Engage with customers via phone, e-mail, web chat, or social media platforms, ensuring a seamless experience across all channels.
Requirements:
- Must be below 25yo
- Location: Must be able to work in Kileleshwa.
- Language: Fluent in both English and Swahili.
- Communication Skills: Must have excellent verbal and written communication skills, with the ability to multitask and stay organized in a busy environment.
- Technical Skills: Exceptional computer skills are a must. Proficiency in handling various social media platforms, including X (formerly Twitter), Instagram, Facebook, TikTok, Snapchat, etc., is essential.
- Experience: Previous experience in a similar customer service role is highly recommended.
- Bonus Skills: Familiarity with Google Ads and Meta Ads is an added advantage.
Work Schedule:
- Hybrid Work Environment: Enjoy the flexibility of a hybrid role that blends in-office work, remote tasks, and on-the-go responsibilities.
- Peak Hours: We are usually busiest on the weekends, so be prepared to be active during those times. Mondays are typically our slow days, offering a lighter start to the week.
Why Join Mamasafi?
- Work in a supportive environment.
- Be part of a team that values customer satisfaction and quality service.
- Enjoy the opportunity to grow and develop your skills in a vibrant, fast-growing company.
If you meet the above criteria and are ready to contribute to the success of Mamasafi, we’d love to hear from you!
How to Apply:
Applications are open until 6th September 2024. Don’t miss out on the chance to join a team where your skills will be valued and your career can flourish!
Location: Kileleshwa, Nairobi.
Company: Mamasafi Laundry & Home Cleaning Services
Application Deadline: 6th September 2024
Mamasafi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
