Rizz Herbal Farm Limited is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Location: Abeokuta, Ogun
Employment Type: Full-time
Position Overview
- We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our team.
- In this role, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction and loyalty.
- The ideal candidate thrives in a customer-focused environment, possesses excellent communication skills, and is dedicated to creating positive experiences for every customer interaction.
Key Responsibilities
Customer Support:
- Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
- Provide accurate information about products, services, policies, and company processes.
Issue Resolution:
- Handle and resolve customer complaints or issues efficiently and empathetically.
- Escalate complex issues to the appropriate department while ensuring follow-up until resolution.
Record Keeping:
- Document customer interactions, inquiries, complaints, and resolutions in the CRM system.
- Maintain an organized and up-to-date database of customer records.
Collaboration:
- Work closely with other departments, such as sales, logistics, and technical support, to address customer needs.
- Provide feedback to management on recurring issues or customer pain points.
Order Processing:
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Ensure data accuracy in the system for all customer transactions.
Relationship Building:
- Build and maintain strong, lasting relationships with customers by going above and beyond to meet their needs.
- Proactively reach out to customers for feedback and satisfaction checks.
Qualifications
- High School Diploma or equivalent (Bachelor’s degree preferred).
- Ability to multi-task, prioritize, and manage time effectively.
- Empathy, patience, and a positive attitude.
- Problem-solving skills and attention to detail.
- Previous experience in customer service or a related role is a plus.
- Strong verbal and written communication skills.
- Proficiency in using CRM software and basic computer applications (e.g., Microsoft Office).
What We Offer
- Competitive salary (N80,000 – N100,000) and benefits package.
- Opportunities for growth and development within the company.
- A supportive and inclusive work environment.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 30th November, 2024.
