POST CUSTOMER SERVICE OFFICER II – 20 POST
EMPLOYER Mamlaka ya Viwanja vya Ndege Tanzania(TAA)
APPLICATION TIMELINE: 2024-08-11 2024-08-24
JOB SUMMARY N/A
DUTIES AND RESPONSIBILITIES
i. To identify customers and their needs;
ii. To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided;
iii. To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually;
iv. To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment
v. To communicate courteously with customers at all times by telephone, e-mail, letters, face to face etc;
vi. To facilitate training of other employees in customer care issues and encourage sharing of experience; and
vii. To perform other duties as may be assigned by supervisor.
QUALIFICATION AND EXPERIENCE
Holder of Bachelor Degree in Commerce/Business Administration (Marketing), Marketing, Mass Communication, Entrepreneurship, Public Relations or equivalent qualifications from a recognized Institution
REMUNERATION SALARY SCALE: TAAS 4.1
How to Apply :
