Key Responsibilities:
- Manage a large number of repair requests effectively and efficiently
- Solve landlord and tenant repair requests with 5-star reviews from both sides
- Understand and recommend ways to scale by automating your most time intensive tasks
- Become an expert at navigating our maintenance features and dashboard
- Track service professionals (electricians, plumbers, etc.) and find ways to build our service professional network
- Reference and create documentation to better service future requests
- Provide feedback on how sales and support can better onboard customers on how maintenance works
- Take inbound and outbound calls, logging everything from the call
The ideal candidate should possess the following skills:
- Proficiency in English both written and spoken, American/ British Accent (Mandatory)
- Enjoy phone conversations: You like picking up the phone to get to results faster.
- Have excellent task management skills: You will have a list of things to do each day and therefore need to enjoy going through and bringing this “inbox” down to zero.
- Excel at customer problem solving: When you interact with a customer, you can quickly uncover their true objectives and help them chart a path to solving the repair request. You
- can teach others to do this too.
- Be comfortable in software: You should have experience with software and be able to quickly pick up new tools and features with little guidance.
- ln home repairs: You will be helping to troubleshoot standard home repair requests and therefore it’s important to have knowledge in handiwork, plumbing, electrical, and other
- repair departments.
- Be collaborative: We will be looking to build a larger team, and therefore collaboration is key.
- Be organized: You are accustomed to writing everything down (process flow) in an easy-to-understand manner to make sure you can help build an entire support team.
- Strong communication and interpersonal skills: You go “over the top” for any customer.
- Great work ethic: You can work in a fast-paced, changing environment
- Have a college degree: BS/BA degree preferred.
- Minimum of 1 year of customer service experience
