Position: Customer Service Assistant Intern
Location: Nairobi
About Us
Peak Performance International is a leading organization dedicated to empowering individuals and businesses to achieve their highest potential. We are committed to providing innovative solutions that drive growth and success.
Job Description:
As a Customer Service Assistant Intern at Peak Performance International you will play a crucial role in supporting our customer service team to ensure customer satisfaction and retention. This internship offers a valuable opportunity to develop your communication skills, problem-solving abilities, and customer service expertise in a professional setting.
Key Responsibilities:
– Assist customers with inquiries, concerns, and feedback through various communication channels (phone, email, chat).
– Provide timely and accurate information to customers regarding products, services, and policies.
– Help resolve customer issues and escalate complex cases to the appropriate team members.
– Maintain detailed records of customer interactions and transactions in the database.
– Collaborate with the customer service team to identify areas for improvement and implement solutions.
– Contribute to the development of customer service training materials and resources.
– Support other administrative tasks as needed to ensure smooth operations of the customer service department.
Qualifications:
– A degree or Diploma in Business, Communications, or a related field.
– Excellent verbal and written communication skills.
– Strong interpersonal skills and a customer-focused mindset.
– Ability to multitask and prioritize in a fast-paced environment.
– Proficiency in Microsoft Office applications (Word, Excel, Outlook) and other like Canva
– Prior customer service experience or relevant coursework is a plus, but not required.
Learning Opportunities and Professional Growth:
– Hands-on experience in customer service operations and best practices.
– Mentorship from seasoned customer service professionals.
– Exposure to diverse customer interactions and problem-solving scenarios.
– Training sessions on effective communication, conflict resolution, and customer relationship management.
– Networking opportunities within the company and with industry professionals.
– Potential for future career growth within the customer service or related departments.
Duration: Duration: 3 months with a possibility of extension/ or employment.
Benefits:
– Internship stipend or compensation.
– Flexible work hours and potential for remote work.
– Valuable experience in customer service that will enhance your resume.
– Opportunity to make a positive impact on customer satisfaction and loyalty.
How to Apply:
If you are a proactive and customer-focused individual eager to gain hands-on experience in customer service, we want to hear from you! Please submit your resume and a cover letter outlining your interest in the Customer Service Assistant Intern position to [email protected] no later than 8th August 2024
