Job Responsibilities
- Provide exceptional customer service through phone, email, and online channels.
- Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
- Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
- Follow established protocols and procedures for handling customer interactions.
- Accurately document customer interactions and maintain detailed records.
- Identify and escalate complex issues or complaints to the appropriate team.
- Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
- Contribute to positive customer reviews and brand reputation.
- Proactively seek feedback from customers to identify areas for improvement.
- Adapt to changing customer needs and situations with a positive and professional attitude
Job Requirements
- Bachelors Degree Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
- Diploma Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
- Minimum of 1 year of experience in a customer service or related role
- Proficiency in Microsoft Office and CRM software is an advantage
Mandatory Documents
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Academic Certificates
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COVER LETTER
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Curriculum Vitae
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IDENTIFICATION DOCUMENT
Personal Attributes
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Adaptability and flexibility
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Communication Skills
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Customer Service Focus
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Interpersonal Skills
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Problem Solving Skills
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Time Management
