Customer Service Agent
As the Customer Service Agent, you will be tasked to solve and deal with customers’ complaints and concerns before and after sales have been done.
Key Skills & Qualifications:
- Handle and resolve walk-in customer inquiries and complaints professionally.
- Process daily sales orders and ensure timely updates until dispatch.
- Respond to customer queries and provide accurate order progress updates.
- Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
- Identify and escalate priority issues or problematic clients to the team leader.
- Build and maintain strong customer relationships by addressing concerns with care.
- Generate and submit reports for accountability and performance tracking.
- Support the sales team by assisting new customer acquisition and order processing.
Key Competencies
- Excellent Organizing and prioritizing skills required.
- Extremely detail-oriented, attention to accuracy.
- Strong written, verbal, and interpersonal communication skills required Information management skills.
- Ability to work well independently, and as part of a team.
- Ability to multi-task, Problem-solving skills.
- Computer proficiency in Word, Excel, Power Point, Microsoft.
How to Apply
If you have the listed Skills, Qualifications, and Competencies, please send your application to [email protected]. Deadline 28th Feb 2025
