Customer Service

TYPE: Permanent/Contract/part-time

SALARY: 35k

OPEN POSITIONS: 4

WORK AREA: Head office, Nairobi/Kisumu/Nakuru/Mombasa

Job brief

We are looking for a Customer Service Centre personnel to work in our call centers across our four branches.

The incumbent must have proficient knowledge in the following areas:

  • Must have good business acumen.
  • Outstanding phone etiquette
  • Multi-Channel experience preferred i.e., email, chats, phone
  • Customer Service Skills Certificate
  • Diploma/Degree in any business-related field will be an added advantage.
  • Proficiency in computer packages especially MS Word, MS Excel and Internet.

Duties and Responsibilities

  • Answer telephone, screen and direct calls and consequently relay messages to various departments.
  • Attracts potential customers by answering product and service questions.
  • Provide product information and advice customers on various inquiries.
  • Respond to customer inquiries channeled through email, or social media accounts
  • Any other task that may be allocated by the supervisor,

How to Apply

Interested and qualified candidates to send their application to [email protected] before 09th September 2024.

NB: Kindly apply for a single position only; since there different open positions kindly send also your application details such as name, position applied for, phone number and active email for sorting purposes to our company WhatsApp using this link https://wa.me/message/3HKATLPZGZLGN1 or WhatsApp number +254772384563

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