Customer Relationship Manager job at Solutech Limited

Deadline: Expired

Solutech Limited is a leading field sales force automation and route to market automation company in Africa.

We provide solutions to businesses especially sales automation tools for General Trade and Modern Trade for manufacturers and distributors in the FMCG, Pharmaceutical, Construction and Financial Services Sectors.

Thousands of merchandisers, pre sellers (order bookers), van sellers, motorbike sales representatives, trade marketing executives, foot soldiers, sales supervisors, drivers, sales managers and top management across eight countries in Africa use Solutech SAT (Sales Automation Tool) for merchandising, ordering, selling and delivery of products to provide sales efficiency for manufacturers and distributors.

Job Description

Approach
1. Book meeting (online or Physical) and build relationship with the client
2. Visit on ground to understand the needs of the client
3. If needed, meet the users and deep dive to understand the root of the problem
Solution: Come up with a win-win solution for all.
Feedback and communication – Ensure each feedback is communicated and recorded promptly so to have a quicker turnaround time in accomplishing tasks.
Negotiation and Closure – As per company guidelines.
Competition: Be aware and share regular feedback about competition through regular communication channels.
Relationship – Set target of continuous relationship management for visits & meetings, regarding upselling.
Weekly MIS (Management Information System) meeting to present Targets & Performance and referrals in numbers.
Propose New sales and marketing strategies to meet organizational objectives.
Referrals from existing clients (neighbors & friends), etc.
Establish plans and strategies to expand and grow the business.
Continuous Feedback
1. Develop your individual weekly/monthly route plan for customer visit and relationship building.
2. Evaluate the sectors effecting due to policy changes
3. Evaluate new and emerging sectors for business development and growth
4. Evaluate new and emerging product needs due to change in market conditions and technology to build more efficient products and services
5. Evaluate market & economic conditions affecting customers and propose change in strategy to management.

Requirements

Bachelor’s degree or master’s in Business Management
2. Experience in IT or Managed IT services is an added advantage
3. Must have had a previous work experience in Banking and or insurance sector
4. A minimum of 3 – 5 years and above is an added advantage
5. Must have experience in Banking or Insurance sector in relationship management
Hold a valid driver’s license for passenger car
Interest or experience in participating in any team sport is an added advantage
Experience in operating CRM tools

Benefits

At Solutech, we understand the importance of maintaining a healthy work-life balance for our team. We believe that a harmonious integration of personal and professional lives leads to enhanced well-being, increased productivity, and overall satisfaction. To support our employees in achieving this balance, we are committed to providing the following perks: