Key Roles and Responsibilities
- Act as point of contact for complaints and escalate issues as appropriate
- Providing customer support
- Identifying and analyzing customer needs and expectations, and developing strategies to meet them.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Develop and update client related reports.
Soft Skills
- Good communication skills in the languages of English, Swahili and Kikuyu
- Good listening skills
- Critical thinking
- Analytical skills
- Organizational skills
- Ability to multitask
- Can work under pressure
- Good interpersonal relations
Qualifications
- Bachelor’s degree in business, hospitality, public relations, or equivalent qualification from a recognized Institution.
- Served a similar position for a minimum period of three (3) years.
- Experience in managing a team for at least 1 year
- Work experience in a hospital setting is an added advantage.
Other Skills and Competencies
- Excellent communication, negotiation and interpersonal skills with a good understanding of emotional intelligence.
- Good problem solving skills
- The role requires people management skills to deal with diverse customers.
Job Nature
- Full Time
