DUTIES AND RESPONSIBILITIES:
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Ensure that internal customers (all branches) have been catered for in a timely manner.
Keep, and update customer’s data base- External customers
Management of communication correspondence with a view of resolving all administrative problems by analyzing information; identifying and communicating solutions. - Collect and share the insights to enable the organization remain agile.
Other Duties
- Administrative tasks related to communications and/or event planning
- Support the other functions needs as and when required
QUALIFICATIONS
- Diploma in Marketing / Business Administration/ Public Relations would be desirable.
- Proficiency in ICT Systems Word, PowerPoint and especially Excel
EXPERIENCE
- Excellent verbal and written skills in English
- 2 years working as part of a team with proven working experience in Customer Service Experience of working in an FMCG environment.
- Understanding of the manufacturing, warehouse and distribution operations.
- Certification in Customer Service would be an added advantage.
- Familiar with CRM systems and practices
Email your application to [email protected]
