CORE RESPONSIBILITIES
- Develop and implement a comprehensive quality assurance strategy for the Customer Experience
- Department, aligning with organizational goals and objectives.
- Establish and maintain quality standards, policies, and procedures to ensure consistency and excellence in customer interactions and experiences.
- Design and implement quality assurance programs, including monitoring, evaluating, and reporting on key performance indicators(KPIs)to measure and improve customer satisfaction and overall quality.
- Manage trainings for the sales force.
CORE COMPETENCIES
- Problem solving.
- Decision Making
- Leadership Skills.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.
