Customer Experience Specialist
Location: Artcaffé Branches
Are you a customer experience expert with a passion for delivering exceptional service? Do you thrive in fast-paced, dynamic environments where every interaction matters? Artcaffe, a beloved brand known for its innovation and excellence in hospitality, is embarking on an exciting new project, and we’re looking for a Customer Experience Specialist to help us redefine what it means to create unforgettable moments for our guests.
About the Role:
As a Customer Experience Specialist, you will be at the heart of our new venture, shaping the way we engage with our customers and ensuring every touchpoint exceeds expectations. This is a unique opportunity to bring your expertise to a groundbreaking project that will set new standards in the industry.
We’re seeking individuals with:
- Exceptional service skills and a natural ability to connect with people.
- Airline industry experience or 10+ years in the hospitality industry, where you’ve honed your craft in delivering world-class customer experiences.
- A passion for innovation, creativity, and thinking outside the box.
- Strong problem-solving skills and the ability to thrive under pressure.
What You’ll Do:
- Design and implement customer experience strategies that wow our guests and set us apart from the competition.
- Act as a brand ambassador, ensuring every interaction reflects Artcaffe’s values and commitment to excellence.
- Collaborate with cross-functional teams to create seamless, memorable experiences for our customers.
- Anticipate customer needs and proactively address challenges to ensure satisfaction at every stage.
- Train and inspire team members to deliver exceptional service consistently.
Why Join Us?
- Be part of an exciting new project that will redefine hospitality and customer experience.
- Work in a vibrant, creative, and supportive environment where your ideas matter.
- Enjoy opportunities for growth and development as we expand our vision.
Submit your resume and a cover letter to hr@artcaffe.co.ke, with “Customer Experience Specialist” as the subject line.
Application Deadline: 7th March 2025
