Location: Artcaffé Gastrobar
Key Responsibilities
- Greet and engage with guests to understand their needs, and expectations.
- Monitor and manage the entire guest journey, ensuring that every interaction is consistent with our luxury brand standards.
- Act as the primary point of contact for guest inquiries, feedback and complaints offering prompt and satisfactory responses
- Collaborate with the front of house and kitchen teams to ensure smooth operations and personalized service.
- Gather and analyze customer feedback to identify trends opportunities for improvement, and innovative ways to enhance the guest experience.
- Coordinate special requests, reservations, and VIP services to ensure tailored experiences.
- Assist in the training and development of staff on best practices for delivering exceptional customer experiences.
- Develop and implement initiatives to surprise and delight guests, promoting customer loyalty and repeat visits.
- Keep updated on the restaurant’s menu offerings, events, and promotions to share accurate and relevant information with guests.
Qualifications:
- At least 3-5 years of experience in a customer service or customer experience role, preferably in a luxury or high-end hospitality setting
- Exceptional communication and interpersonal skills with a warm, welcoming presence.
- Strong problem-solving skills with the ability to handle sensitive situations with grace and professionalism.
- Passionate about delivering top-tier service and exceeding guest
- Proficiency in using CRM systems and familiarity with guest feedback tools.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Strong organizational and time management skills. - Flexibility to work shifts, including evenings, weekends, and holidays.
Submit your resume and a cover letter to [email protected], with “Experience Specialist Application” as the subject line
Application Deadline: 2nd September 2024
