Job Ref. No. JLIL245
Position: Customer Experience Intern
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee
Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa,
handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 1.9
million clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only
ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es
Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk
management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit
www.JubileeInsurance.com.
We currently have an exciting career opportunity for a Customer Experience Intern. The position holder will report to the
Head of Customer Experience, Jubilee Holdings and will be based at our Head Office in Nairobi.
Role Purpose
The role holder will be stationed at the J-HUB office in Upper Hill and will serve as the first point of contact for visitors, clients,
and employees. This role is integral to creating a positive and welcoming atmosphere, ensuring that all interactions reflect the
company’s values and commitment to excellent customer service
Main Responsibilities
1. Greet and welcome visitors, ensuring they sign in and are directed to the appropriate person or department.
2. Manage the reception area to ensure it is clean, organized, and presentable at all times.
3. Answer incoming calls and emails professionally, directing inquiries to the appropriate personnel.
4. Address visitor and client queries, providing accurate information and assistance as needed.
5. Schedule and manage appointments, meetings, and meeting room bookings.
6. Liaise with different departments to ensure smooth communication and coordination.
7. Gather feedback from visitors and clients to identify areas for improving the reception and overall customer experience.
Key Competencies and Skills:
1. Excellent communication and interpersonal skills.
2. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
3. Basic IT skills and knowledge are an added advantage.
4. Ability to multitask and prioritize tasks in a fast-paced environment.
5. Strong attention to detail and organizational skills.
6. A positive attitude with a willingness to learn and adapt.
Qualifications
Bachelor’s degree in business administration, Communication, Public Relations, or a related field.
What We Offer:
• A hands-on experience in a leading insurance firm with exposure to various aspects of office management.
• Opportunities for personal and professional growth within a supportive team environment.
• A dynamic work environment at our modern J-HUB office.
If you are qualified and seeking an exciting new challenge,
Please apply via [email protected] quoting the Job Reference Number and Position
by 16th August 2024
Only shortlisted candidates will be contacted
