Company Description
Space and Style Ltd, based in Juja, Kenya, has been a key player in the building industry since 2002. The company focuses on providing innovative, specialized building solutions to lead the market in Kenya and the region. With a vision to revolutionize the construction industry, Space and Style Ltd aims to offer high-quality, affordable, and environmentally friendly building materials while emphasizing superior customer service and integrity.
Role Description
This is a full-time on-site role for a Customer Experience Coordinator at Space and Style Ltd in Juja. The Coordinator will be responsible for managing customer satisfaction, communication, service, and support on a daily basis. Tasks include analyzing customer feedback, ensuring high levels of customer satisfaction, and providing excellent customer support.
Qualifications
- Analytical Skills and Communication Skills
- Customer Satisfaction and Customer Service Skills
- Customer Support Skills
- Experience in a similar customer-facing role
- Excellent problem-solving abilities
- Strong interpersonal and relationship-building skills
- Knowledge of the building or construction industry is a plus
- Bachelor’s degree in Business Administration, Marketing, Communications or related field
