About CoAmana
Founded in 2018, CoAmana is a technology company that is evolving market hubs and systems with the goal of optimum impact on people, trade, and the environment.
Coamana is on a mission to modernize and digitize market trading. Our flagship product, Amana Market, is a digital platform where:
- Farmers, suppliers, and wholesalers can trade with one another.
- Market Leaders can track members’ subscriptions and collect market fees.
- Users can track their activity history and keep seamless records with low effort.
- Traders can access credit for large purchases.
- Users can access information such as weather reports and commodity pricing.
- Market actors can work with Amana Market for an additional income stream.
Since 2019, Amana Market has partnered with 50 markets in Nigeria and Kenya and onboarded more than 10,000 users.
We have set ambitious targets for 2025 and are looking for talented, self-starting individuals to join the team.
The role
By the end of 2025, Amana Market will be in 100 markets, with at least 15,000 new members joining the platform. To meet the demands of this user base, we are building a best-in-class call centre with carefully designed, automated, data-backed processes and are recruiting a Customer Experience Agent to deliver best-in-class support to our users.
Responsibilities
- Contact users via phone and SMS to ensure smooth operations
- Help customers place orders to agents via the Amana Market Platform.
- Ensure that users have accurate information about Amana Market
- Conduct verification of new users
- Escalate issues to relevant team members
- Maintain detailed records in the system
- Provide feedback to other team members about issues being faced by users
- Know the platform inside out and use this knowledge to support users
- Conduct a range of surveys with users
In return for driving Amana Market’s expansion, you will receive a competitive base salary and bonuses tied to your team’s performance.
Qualifications
- Excellent judgment – you listen closely and think carefully to come up with solutions
- Strong problem-solving skills
- Integrity – you are honest and hardworking and do the right thing even when no one is watching
- IT skills – beginner level Microsoft Office or Google Suite and familiarity with CRM tools (strong Excel capacity and basic data analysis is a plus)
- Fluency in Hausa and English
Deadline
5th December, 2024
