Responsibilities
Operations – Customer Service Representative I (CSR I)
Responsibilities
* Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries via phone and through emails and chats.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out to enable you respond to customer inquiries efficiently.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensuring customer satisfaction and providing professional customer support.
* Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
* Managing database records, drafting status reports on customer service issues.
* Data entry and research as required to troubleshoot customer problems.
Requirements
* Minimum of 1 year experience in Customer Service
* Degree/Diploma in any related field
* C1 English and excellent grammar skills
* Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
* Great people skills
* A sales-oriented approach
* Proactive personality and self-motivator
* Quick learner with the ability to absorb extensive information on the brand’s history, product offerings and communications.
* Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
* Outstanding written and verbal communication skills, great phone etiquette and
elevated speech
* Should be flexible to work in shifts both day and night.
