Custody Operations and Service Manager job at ABSA BANK

Deadline: Expired

Job Summary

Execution of custody operations, security settlements, corporate actions, financial markets operations.
Knowledge on agent banking, sub custody operations and clearing
Provision of first-class Global and Local Custody operations and service oversight.
The effective handling and authorization of all security transactions on behalf of the bank’s clients and keeping all records up to date in a manner that will reduce the incidence of risk to the bank.
Ensuring IT security and best practice is maintained and day to day smooth running of the securities system.
Ensuring adherence to all processes and procedures of the function.
Primary contact with clients ensuring that the quality of service provided is of international standard.
In collaboration with the Head of Unit to improve standards to level expected by Bank clients. service to security services clients

Job Description

Processes 50%

Ability to deal effectively with local market participants including Brokers, Custodians, Fund Managers, Stock Exchange and Depository.
Ability to deal effectively with Global Custodian on matters relating to daily operations, market information, service levels etc.
Processing of settlement transactions and reporting of trade status.
Checking of funds and holding prior to settlements. In case of failed trades, the same have been updated with correct reasons
Authorize client trade and corporate actions instructions on the securities system.
Ensure settlement of trades and corporate actions on due date.
Ensuring that maintenance and recording of all transactions is done in a timely manner.
Ensuring that client receives error free custody reporting from the system
Ensure all messages are correctly repaired, cancelled, created and authorized and trades settled on settlement date
Oversight of Custody operations like corporate actions, client entitlements, dividend collection, daily securities & cash reconciliation and any other duties similar in nature pertaining to the function
Ensuring 100% accuracy regarding client billing and revenue recoupment.
Securities system dashboard management to ensure that all daily deliverables are met.
Provide guidance and authorization when dealing with Global markets for FX rates booking and confirmation in respect of clients’ trades and funds repatriation (where needed).
Ensuring all key controls and assigned tasks are completed in a timely manner.
Assist in business process re-engineering of the function as may be required.
Understanding the business, products and infrastructure and determine gaps or opportunities for productivity improvements.
Participating in meetings at the operational and project level, providing continuous feedback on project status, UAT Management
Identify and facilitate issue resolutions and escalate where applicable
Partner with a number of groups including the product, product development, operations technology and finance
Liaising with clients and internal parties to resolve any issues pertaining to custody activity.
Ensure real time escalation of any operational incidents to the head of the unit

Client Service 30%

Adopting a pro-active approach to issues and events that may have significant impacts for the clients.
Ensuring that all client queries are attended within a 24hr turnaround time or as per SLA.
Ensure proper follow up with clients until resolution of any issues as per Absa Complaint Policy.
Provide any market information to the client as and when requested (per SLA)
Attend to Trustee meetings and provide all regulatory information required accurately and within required timelines

Teamwork 10%

Implement a team culture that focuses on customer service and service delivery.
Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
Manage and coordinate custody client engagement efforts across relevant business units.
Participate in customer surveys (internal and external)
Participate fully in your Performance Development, continue to proactively develop yourself and undertake relevant training (including sales process, product, industry, etc).
Seek, share and embed best practices both locally and regionally
Fosters collaboration, drives cohesion and teamwork across various areas in the bank
Challenge the team to continuously question the way they do things to ensure the team and business do not stagnate
Role model from a governance, compliance and regulatory perspective within the team
Support, coach and develop team members
Seek, share and embed best practices across the team and in delivering to the clients

Risk Management 10%

Critically and logically evaluate information and facts, consider benefits of alternatives before making balanced decisions
Maintain a good level of control on transactional risk
Ensure that operations are strict compliance with local laws, regulations, country and group policies
Assist in the unit to achieve the goal of no fail audits and driving forward the quality process
Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and Financial crime.
Escalating significant risk events and concerns to Senior Management as soon as these are identified
Ensuring effective risk management and controls and governance of the unit
Ensure robust on-going monitoring and control and that sound judgement is exercised at all times.

Person Specifications

Skills Required For The Role

University degree in a Business-related area from a recognized institution.
Master’s degree in Finance or a Business-related field will be an added advantage
Developed Business awareness in the capital markets space.
7 years – experience in banking
4-5 years of relevant work experience in custody operations and service
Exposure to regional and domestic settlement operations & Swift
Knowledge of various settlement markets and swift message formatting is key
Knowledge of allied products like corporate action, fund management and reference data will be an added advantage
Ability to navigate the regulatory landscape
Understand business risks, client base and geopolitical environment
Strong problems soliving capability
Product Knowledge
Presentation Skills
Client engagement
Inter-personal skills
Communication skills, both oral & written
Good grasp of IT skills including word, excel, access, power point. Knowledge on Custody Plus system will be an added advantage
Customer Service focus and attention to detail