Job Title: Credit Team Leader
Location: Kampala, Uganda
Reports To: Credit Operations Manager
Employment Type: Full-Time (6 months probation)
Deadline: Apply by February 21, 2025
About Numida:
Numida uses proprietary credit models and tech-enabled underwriting processes to provide unsecured working capital loans to African micro and small businesses. Instead of borrowing from informal lenders or family, business owners download the Numida app, apply in minutes, and receive capital within a day. There’s 20 million of these businesses in Africa representing a $5 billion market opportunity and traditional microfinance is failing them. We have figured out how to score and disburse unsecured loans to cash-based businesses that have no digital transaction history, with excellent collection rates. Within 10 years, we anticipate enabling at least 1 million small business owners on the continent to achieve their dreams. We are Uganda’s first YC-backed startup and are also backed by world class investors such as Serena Ventures, MFS Africa, Breega, and 4Di Capital.
Job purpose:
S/he will coordinate and manage a team of Credit Relationship Officers through rapid growth and continuous change. S/he will play a crucial role in annual planning and steering team performance.
Reporting Line:
This role typically reports to the Credit Operations Manager and is responsible for the Assistant Team Leader and Credit Relationship Officer.
Responsibilities:
Performance management
- Ensure that the growing team, consisting of 10-20 CROs, is adequately performing against targets.
- Train and develop new hires & direct reports, including monthly one-on-one sessions and collective team training.
- Implement performance management processes aligned with company efforts
- Monitor key metrics on a daily, weekly, and monthly basis to ensure the team is on track and the portfolio is in good standing.
- Work with the team to ensure new clients and referral targets are being hit or exceeded
- Proactively analyse and evaluate portions of the portfolio that need additional attention.
Quality assurance of portfolio & credit decision-making
- Help develop credit policies document and drive policy improvements
- Ensure the team is following the credit policies and procedures across all levels, including proper risk management and loan monitoring by advising and overseeing the team
- Maintain oversight of dismissed customers and ensure dismissals are warranted
- Execute final review and disbursement of loans less than 1.5M in value
Cross functional support
- Collaborate with the Product team and participating in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
- Support company initiatives towards implementing our strategy, improving our culture and maintaining a positive work environment
- Lead team initiatives as requested by management.
Job requirements:
Your profile:
- 3+ years of experience in a credit officer or related role
- Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
- This role is reserved for someone who has prior experience in credit and leading teams in rapid growth
- Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
- Experience and strong track record as people manager
- Proficient in computer – you are experienced with desktop productivity software like
Google Drive, Google Sheets, Google Docs etc. - Thorough understanding of credit risk management
- Exceptional organizational skills and attention to detail
- Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the individual and Team needs
Key Performance Indicators
- Number of clients acquired
- Number of clients retained
- Loan amounts in disbursement
- Loan amounts collected
- Nil bad loans/write offs
What we offer:
- Competitive salary
- Lunch
- |
Medical insurance and personal accident cover
- Be part of of an international, ambitious and open-minded team
- An amazing culture filled with lots of learning opportunities and fun
Recruitment Process:
- Screening call with HR
- Manager Interview
- Reference check
- Final Offer
If you are passionate about leading high-performing credit teams and have the expertise to drive loan portfolio growth while ensuring responsible lending, we encourage you to apply here
