Credit Control Officer

• Deadline: Expired

The position

The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2012 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation. The Aga Khan Hospital, Kisumu has Outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa – Bay, Migori, Bomet, Eldoret, Kimilili and Nyamira.

The Hospital is seeking to attract interested and qualified candidates to fill the following position in the Finance Department.

Credit Control Officer – Kisumu.

The successful candidate will be expected to ensure a provision of quality and efficient services to our customers and to safeguard the Hospital revenue collection on the bills incurred by the clients, resolving all issues raised internally and externally about the outstanding bills and to ensure patients discharge process and clearance are done properly.

Key Responsibilities

• Quality customer care by ensuring the client is at ease and recognized while at the hospital
• Ensure standard and smooth flow of the processes and procedures
• Complete dispatch of invoices for claims to finance office.
• Accountability of invoices generated as per the undertaking letters and cash payments.
• To ensure the rebated amount is reflected in the bill.
• To ensure delivery of cost-effective services.
• To deliver quality services in the operations.
• To drive customer service excellence

The requirements

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Proficient in MS Office Suite
• Formal training in customer care or equivalent demonstrated.
• A minimum of 2 years’ experience in Hospitals Credit Control

Sector

Social Development

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