Pezesha is an online marketplace for business loans. We connect MSMEs to affordable working capital and other financial services through a collaborative approach with capital providers. We have an ambitious growth plan to target 500,000 SMEs over the next 2 years across Africa by enabling them with affordable working capital. It is an incredibly exciting time to join us as we enter our next phase of growth!
Pezesha has a team of 60+ staff and combined with the board members they bring more than 20+ years of market, regulatory and strategy combined experiences with successful Fintech startup exits in the past. We are licensed by CBK.
Visit our website: https://pezesha.com/ for more information.
Role Summary:
As a Credit Collections Lead, you will be expected to manage the day-to-day operations of the company’s collections department across all markets. You will oversee a team of individuals to achieve the following performance metrics designed to maintain the Pezesha portfolio quality at all times by ensuring;
- Customers pay as at when due
- High recovery rates on late loans
- Credit product and scoring iteration from customers feedback
- Resolution of reconciliation issues
- Maintain high degree of efficiency within the collections team
Key responsibilities:
- Manage the PAR buckets collections process across all operational markets by ensuring the implementation of collections processes and policies and monitoring the performance of the collections team across all operational markets
- Identify and manage collections transition stages across NPL and write offs
- Design periodic experiments to achieve portfolio quality targets with the data team
- Monitor qualitative trends in not due portfolio to identify potential risk factors
- Manage external debt collectors to achieve stated collections targets
- Collaborate with In-house legal to pursue claims on defaulted collateralised clients
- Maintain weekly reporting on PAR transitions across different buckets and underlying repayment behavior
- Manage customer feedback loop and ensuring implementation of results to improve customer service, loan products and credit scoring
- Ensure resolution of reconciliation issues between the collection team, the finance team and the tech team
- Collaborate with Data and Finance team to iterate credit risk policy, especially to ascertain provisions staging of loan receivables and write-off of Stage 3 impaired assets
- Directly managing key customer accounts as assigned by the COO
- Recommending ways to improve collections processes to management
The skills you’ll bring include:
- Bachelor’s degree
- Minimum of 6 (Six) years of commercial banking credit portfolio management experience, preferably within a post-seed Fintech
- Must have owned and demonstrated a continuous process improvement KPIs in the last 3 (three) years of work experience
- Must have strong leadership, interpersonal and communication skills
- Experience in assessing a business’s financial performance and key risk indicators, managing credit lines, identifying credit solutions
Work Environment: Thrive in an intense, do-it-yourself, start-up environment. Ability to work well within a cross-functional team environment and diverse communities. KPI is driven by a quality portfolio across all markets.
How to apply:
Please send a single pdf file containing a brief and bullet-pointed cover letter and your CV on the subsequent page(s) with “Ref: 2024-Credit Collections Lead as the subject of your email to [email protected]. The applicants who do not indicate THE REF NO and job title will be automatically disqualified. Interviews will be done on a rolling basis.
