SHOFCO Overview
Shining Hope for Communities (SHOFCO) is an internationally recognized grassroots organization that unlocks the potential of urban slum dwellers to lead hopeful and fulfilling lives. SHOFCO disrupts survival mode by providing critical services including health care, clean water, education, and economic empowerment; and linking these efforts to a community-led advocacy platform. SHOFCO currently impacts over 2.4 million people across 17 urban slums in Kenya and is the largest employer in Kibera. SHOFCO is a trusted name and service provider in Kibera with a 10-year track record. For more information, please visit www.shofco.org / www.shofcosacco.com
Job Overview
Reporting to the Credit Officer, the individual will be responsible for the loan processing, manage loan recoveries, generating reports and initiative on improvement of service delivery.
Job Code – SJ/17
Location – Nairobi
Division – Operations Function
Reports to – Credit Officer
Travel Required – When advised or necessary
Terms – 2-year contract, renewable on performance
Work Pattern/Hours – As per the Sacco’s HR Policy. Full time
Key Responsibilities / Duties/ Tasks
Responsibilities
- Receiving, Registering, Processing and appraising of loan applications from members.
- Ensure accuracy and completeness of loan application forms received from members
- Authenticate documentation presented for all credit applications and ensure they comply with the credit policy
- Assess customer loan applications and make recommendations.
- Provide member support during loan applications.
- Support members and other stakeholders on general inquiries on loans.
- Offer members with alternative solution if they cannot qualify for the applied loan category or levels.
- Handle member complaints and take appropriate action to resolve them.
- Ensure all applicants are advised on the fate of members applications promptly
- Advise Credit Officer on demand for loans.
- Build and maintain professional relationships with the contact person in the member organizations.
- Preparing and submitting remittance advices to members and payroll officers upon disbursement of members’ loans and advising them on deductions to be cleared.
- Keeping the time frame for the appraisals of loans
- Advise members on use of securities (Collateralization of high risk accounts)
- Engage in clearance for members exiting the Sacco
- Ensure check-off adjustments (for check-off loans) are done accurately and promptly, and ensuring monthly reconciliations of the employer accounts.
- Generate CRB reports for loan applications, review and advise applicants as appropriate.
- Guarantor substitution and management
- Implement Aggressively strategies to collect loan repayments from customers and groups
- Monitor and follow-up collections for loans in default
- Maintain the PAR at the approved limits at the Sacco
- Enhance customer relations and provide excellent customer experiences in Credit operations
- Any other duty assigned by the management from time to time.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Essential skills and Key Attributes
- Familiar with Sacco laws and regulations
- A person of integrity, team player with effective communication skills
- Sound judgement and decision-making ability on lending across all sectors
- Excellent in analytical, interpersonal and team management skills
- Experience in working with targets and tight deadlines with minimal supervision
Qualifications
- A Diploma in Accounting/Finance/Co-operatives Management or a Business-Related Degree from a recognized university
- CPA IV or Credit Management Certification
- A minimum of 3 years’ experience in a busy financial institution
- How to Apply
We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to [email protected] with a clear subject line “Credit Analyst”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 8th July 2024.
