Job Purpose:
The job holder will be responsible for ensuring effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.
Key responsibilities:
- Business Retention & Growth – Support retention of business by providing superior services and adhering to set SLAs and TATs.
- Relationship Management – Building strong and effective business relationships with our existing clients/intermediaries. Support collaboration with internal and external partners.
- Credit Control – Participate in credit control meetings and assist in resolution of matters raised in the
credit control meeting. - Member Education – Assist in planning and conducting customer engagement activities, for example, member education and sensitization.
- Reconciliation – Reconcile and prepare statements for assigned financial accounts and forward the same for approval to the Corporate Life Servicing Manager.
- Intermediary Management – Prompt processing of commissions, prompt handling of queries from intermediaries and regular intermediary visits.
- Premium Processing – Processing of supplementary costings and premium refunds and advising General Insurance on the same.
- Prompt communication of medical underwriting requirements for members above the free cover limit.
- Prompt communication of costing (new entrants, revised salaries & exits).
- Ensure accuracy in costing and debit/credit notes.
- Administration of combined solution i.e. Group Life & GPA/WIBA policies.
- Ensure required information is provided to Life Claims Department to enable settlement of Group and credit life claims.
- Generate and dispatch periodic customer statements.
- Prompt handling of queries from direct clients.
- Prepare reports as and when required.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Key Performance Measures:
As described in your Personal Score Card.
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required:
- Bachelor’s degree in a business related field.
- Progress in professional studies in insurance – AIIK or ACII.
- 1-3 years’ experience in a busy insurance company.
Technical/ Functional competencies:
- Knowledge of group life service operations.
- Knowledge of insurance industry and concepts.
- Planning and organization skills.
