Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide software and hardware first line support, resolve calls logged and system maintenance in the region to maintain efficient business functions. To log IT production incidents with 2nd line and 3rd line support and follow up with for resolution. To implement software and hardware changes for end-users.
The role of officer technical support plays a critical role in ensuring the unit’s technical operations, it mainly focuses on offering first line support, handling initial inquiries and passing on more complex issues to higher level technical. This first line support ensures minimal service downtime, drives efficiency, enhances overall customer experience and satisfaction.
The role is crucial in tracking and enabling conformance to operational excellence SLAs.
Qualifications
Type of Qualification: Degree
Field of Study: Information Technology or University graduate with a degree in Computer Science, IT or a related subject .
Certifications in related IT fields ( AWS, CISCO, CompTIA. Microsoft Certified Professional)
Experience Required
Delivery Enablement
Technology
2-3 years’ experience in a related field.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Taking Action
- Team Working
Technical Competencies:
- Application Knowledge for Support
- Capacity Management
- Database Administration
- License Management
- Service Level Management
- Service Management Processes
