JOB PURPOSE:
Support Account Manager (FBAM) deliver volumes, debt, proceeds, and profitability targets for the assigned portfolio of customers in the sector by management of key accounts thru managing customer relations, securing orders, ensuring on time in full deliveries are done to the right locations, accounts are reconciled and paid on time, train customers on product knowledge, wet stock management, obtain and share market insights, share accurate fuels and lubes demand forecasts and ensure all company assets in the assigned portfolio are secure, working as expected, and recovered at contract end.
Support FBAM in debt collection for the assigned Accounts and Sector growth by delivering new volume from new accounts or reactivated old accounts.
PRINCIPAL ACCOUNTABILITIES:
Sales
Defending the key accounts in the Sector and other assigned customers from competition by ensuring deliveries to all the sites are timely, smooth and by frequently visiting sites to check on progress / possible threats.
Maintain sales portfolio: secure lubricants and fuels LPOs in a timely manner, ensure they are properly processed, scheduled and delivered to the right locations.
Secure company assets installed at customer sites, monitor and ensure they are in expected condition and working as intended, and recover the same at project end.
Act as liaison with Engineering team for installation and maintenance issues
Build and Maintain sound business relationships with various stakeholders at both customer and Vivo.
Make regular quality customer visits to conduct training (e.g. wet stock management, product receipt), monitor reconcile dispensed fuel volume, assess wet stock procedures and records kept at customers’ sites, ensure that the relevant controls are in place, and resolve any issues arising e.g. shortages.
Identify new opportunities through market intelligence obtained from the ground and share details with FBAM
Ensure customer has all invoices for product supplied, reconcile accounts, resolve any invoice disputes, and collect payment as per trade terms.
Timely Debt collection from assigned Credit customers in the portfolio.
Marketing:
Brand Promotion – ensure all equipment installed at the sites is properly branded.
Supply Chain:
Provide accurate sales forecasts for lubricants and fuel
HSSE
Deliver assigned HSSE plan items, including: site audits, toolbox and other HSSE meeting participation, PI identification and reporting, TnT engagement, Defensive Driving Compliance, Fitness to Drive, VEK safety rules / driving standards etc.
KEY CHALLENGES:
Timely delivery of promises to customers by managing all internal and external stakeholders
Establishing good business relationships within the key customers – managing communication as per outlined protocols and culture barrier
Ensuring a seamless order-to-cash process (LPO collection and processing, invoices delivery and payment processing)
Requirements
University Graduate in Business or technical related fields
Experience in customer account/relationship management, sales, negotiation, debt management and business analysis.
Results driven, with sound business and commercial acumen
Good team Player, with ability to provide solutions that are creative and innovative
Market/Competitive Analysis
HSSE
Competence Requirements
Selling & Negotiation Awareness – Knowledge
Customer Relationship Management: Knowledge – Skill
Market Awareness Awareness – Knowledge
Customer Value Proposition – Knowledge
Maximise Business Opportunities – Knowledge
VE Leadership Competencies – Awareness
Interested qualified candidates should apply not later than 21st March 2025.
Only shortlisted candidates will be contacted.
- Vivo Energy does not charge any fees for any Recruitment Process
