| JOB TITLE: | Collections Team lead |
| JOB LEVEL: | Professional |
| BAND DESCRIPTION: | Supervisory |
| LOCATION: | Uganda |
| DIVISION/DEPARTMENT: | BU Management |
| REPORTS TO: | Senior Credit Manager/Credit Manager – AutoChek Financial Services |
| WORK RELATIONSHIPS: | Employees & Stakeholders (AutoChek, Kifal and CoinAfrique) |
| INDUSTRY: | Automotive |
| JOB TYPE: | Full Time |
| DECISION LEVEL: | Shared: Decisions reached jointly with peers and leaders on a collective basis |
| NO. OF SUBORDINATES: | |
| IMPACT ON CUSTOMERS: | Internal & External |
ABOUT THE COMPANY:
If you would like to work in a genuinely fast-paced and professional environment with vision to become the number one choice for Africans making an automobile-related transaction, AutoChek Group is your best option and more specifically AutoChek Financial Services (AFS) is the right home.
We deliver services at the standards expected by our customers and implement new ideas at the highest speed possible on our planet. We work hard, and we reward people who are passionate enough to nurture this vision with us. Our ambition is to sustain value for our shareholders, create meaning and purpose that truly engages our employees while ensuring peace of mind for our customers.
We are pioneers in the auto technology space and are always at the forefront of developing and launching innovative solutions in the market. Our goal is to continue to attract some of the industry’s most innovative and entrepreneurial talent who recognize our growing brand value and strong positioning long into the future.
ABOUT THE TEAM
Our Group consists of a well-driven leadership team, passionate individuals who possess excellent credentials, have quality work experience across reputable companies and have come together at Autochek to do the most phenomenal work of their lives. With over 80 years of combined experience and from varied backgrounds, our team shares the same vision and common values.
PERSON FOCUS
Very results-oriented, well organized, hands-on, dynamic, demonstrated history of working within the financial services industry and proactive personality that enjoys client-facing and the challenge of growing the business. Excellent ability to fit into a fast-paced environment with capacity to operate within the Credit operations framework in country of focus.
JOB SUMMARY:
We seek to engage a productivity-oriented professional who will collaborate with the executive management team, toimprove the loan collections process in alignment to local and international collections regulations, taking into cognizance, underwriting policies, guidelines, rating manual, insurance regulations, auctioneer requirements, repossession strategies and partners’ requirements. responsible for educating borrowers of their loan terms and conditions post disbursements. Our Collection Team lead will be mandated with task of educating the customers on their financial obligations, the importance of meeting this, and the consequences for not meeting their financial obligations. You will own, develop and submit weekly, monthly and quarterly performance and progress reports to your direct line of reports.
ESSENTIAL JOB FUNCTIONS:
- Assist loan origination officers with identifying critical indicators that can result in defaults.
- Solely responsible for the collection of repayment from customers on due dates as executed in contracts.
- Solving all customer related payment issues that may affect or hinder optimal collections.
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Maintain and create new repayment collections channels.
- Maintaining customers records to drive a healthy portfolio for the business.
- Maintaining customers relationship which in turn improves the quality of the portfolio.
- Manage debt recovery and all related activities, auctioneer coordination and dealer storage management.
- Manage vehicle recovery process with effective coordination with the Car-Care Team
- Schedule reminder notifications and emails to customers on set dates from collections policy.
- Ensure adherence to the globally designed Collection Policy.
- Deploy best in class funnel management processes to ensure that applying customers are effectively served.
- Advise AutoChek on innovative and efficient ways to improve the loan collections process.
- Responsible for key performance indicators in-country as aligned and agreed with superiors
- Work closely with product owners to ensure product market fit.
- Maintain and sustain the company’s core values.
- Implement brand strategies aimed at building the company’s brand.
- Drive technology adoption of internal and external consumers/customers.
- Ensure a data-driven decision-making process across the organization.
Benchmark internally and externally while driving the organization towards best-in-class performance
Technical requirements
Strong communication, organization and negotiation skills.
• Proven track record of managing large scale collections portfolio
• Prior work experience within a Loan Recovery Business.
• Knowledge of Credit Management and Operations
• Experience with credit decisioning tools and best market practices.
• Experience working in a high-tech environment.
• Motivated self-starter with the ability to work with little or no supervision
• Excellent data analytics skills, Tableau, Power BI and MS Office Suite
• Prior work experience in developing digital products and solutions
• P&L responsibilities at Operator level
Solid understanding of budgeting and financial planning
• Good people management skills.
• Good Leadership and Management skills
KNOWLEDGE & SKILLS REQUIRED
Proactive, ethical, high energy, hands-on manager with great interpersonal skills to function across all levels of the organization as well as with external entities
Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis
Strong organizational and project management skills; attention to detail
Proven ability to perform in an unstructured and fast-paced environment
Proven experience building strong business partnerships and executive presence; able to establish credibility and support with other stakeholders
Outstanding time management skills
Results-oriented approach to work; willingness to do whatever it takes to help the team
Ability to identify and implement efficiencies and process improvements
• Able to deliver the highest standards of customer service.
Strong problem solving and creative skill
EDUCATIONAL REQUIREMENT
Masters, bachelor’s in science, business administration or any other business-related course
• Extensive training in Credit Operations, Management and Administration and other business areas
EXPERIENCE
Minimum 5 years of Credit Recovery Operations with increasing levels of responsibility.
• Extensive experience in managing complex projects and growing/scaling an unstructured business
• Experience working in a matrix, extremely dynamic, fast-paced, results oriented multi-country environment; and prioritization
Interested candidates are kindly requested to submit their applications via email to
[email protected] no later than 12pm on the 14th of August 2024.
