Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
The role holder will perform collection functions focusing on minimising the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills. Additionally, he/she will handle customer enquiries and requests across all mediums (i.e., phone, e-mail, WhatsApp, Interactive SMSs, Chat etc.) accurately and within agreed service times and quality standards. He/she will also initiate customer collections engagements through available channels as listed above
Qualifications
Type of Qualification: Bachelor Degree
Field of Study: Business Commerce, Finance, Business Management, Banking
Experience Required
1-3 Years collections experience, preferably in the Credit or Collections environment. Call Centre experience an advantage.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Details
- Documenting Facts
- Embracing Change
- Establishing Rapport
Technical Competencies:
- Data Quality
- Knowledge Classification
- Quality Control
- Quality Management
