COLLECTIONS MANAGER

• Deadline: Expired

WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.

As Africa’s fastest growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of making it a reality.

Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.

We Empower Entrepreneurs by providing the means needed to move and improve lives.

Job Title: Collections Manager
Reports To: Deputy Head of Collections
Direct reports: Supervisors assigned by Head of Collections
Indirect reports: All members of assigned teams (Collection officers)

We are looking for a Collections Manager to join our team!

Job Overview

The Collection Manager position is responsible for overall management, training and ensuring expected results and quality from underlying teams. Collections Manager`s deliverables are performance, development, growth, and well-being of their teams.

Responsibilities and Duties

1. Manage Collections and Performance Drivers
   1. Monitor the team’s portfolio performance
   2. Ensure that direct reports meet their monthly responsibilities
      1. Obtain number of clients (NOC) per agreed level
      2. Obtain call effectiveness (CE) per agreed level
      3. Manage quality control  per agreed level and above
      4. Manage maximum DSLC  per agreed level
      5. Manage the collection rate
      6. Manage clients moving to last call
   3. Manage that all overdue clients are attended in time and manner set by company policies
2. Staff management
   1. Monitor performance of direct reports
   2. Plan and manage annual leaves in teams under direct supervision
   3. Monitor performance of people on probation and manage confirmations, promotions, demotions and extensions
   4. Plan, manage and lead trainings in teams under direct supervision
   5. Be available, motivate and coach employees to improve their performance
   6. Manage disciplinary actions together with HR
   7. Perform monthly 1-1s and give feedback to direct reports
   8. Perform 2 appraisals per direct report per year
3. Reporting
   1. Create daily and monthly reports on :
      1. Collections
      2. Attendance
      3. Leaves
      4. Probation and extension
4. Manage the PIP Process
5. General
   1. Readiness to assist team members in everyday tasks
   2. Organize and manage communication from top to bottom
   3. Follow company’s policies
   4. Fulfill any other tasks given or approved by management that is work-related and aimed towards company’s goals and targets
   5. All tasks and responsibilities are done on time

Qualifications

1. Education level: Bachelor’s degree
2. Experience:
   1. Minimum of 3 years of managerial experience
   2. We prefer candidates with:
      1. 2 years of experience in debt collection industry
      2. 1 year of experience in call center
3. Specific skills:
   1. Excel – comfortable
   2. Word – comfortable
   3. Outlook – basic
   4. Google Sheet – comfortable
   5. Google Doc – comfortable
   6. Google Chat – comfortable
   7. Google DataStudio – basic
   8. Google Search – advanced
   9. Presentation – advanced
   10. Coaching – basic
   11. Negotiations – expert
   12. Problem solving – expert
4. Personal characteristics
   1. Integrity – take ownership of assigned people and tasks
   2. Empathy and advanced negotiation skills – ability to understand client and protect business interests at the same time
   3. Independent problem solver – proactive approach to everyday challenges
   4. Humility and motivation  – We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways
   5. Result driven and hungry to be the best

PS: LADIES ARE ADVISED TO APPLY 

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