Location
Mombasa
About the position
Challenging Demands of the Job
The typical demands of this job, that are outside of the direct control of the post holder, are the following:
- Ability to work under pressure / and remain focused on the task at hand
- Ability to maintain confidentiality and behave in an ethical manner
- To be highly resilient and maintain a positive self-image.
Decisions and Judgments
The post holder works within a highly regulated environment which is characterised by clear work instructions and standard operating procedures.
Qualifications
- Bachelor’s Degree in medical laboratory science
- Experience working in a Laboratory setting.
- Has at least 1-2 years Customer Experience
- Strong working knowledge of office suites in computer applications
Summary of Key Responsibilities
DOCTORS & HOSPITALS LIAISON
- Liaise with doctors and Facilities to assist with queries, complaints and following up on patients results with relevant departments to ensure that doctor receives results.
- Liaise with clients regarding test information, customer complaints and compliments to ensure that customers receive correct and adequate information and where necessary to ensure customer satisfaction.
- Liaise with Cerba Lancet staff to respond to client queries.
- Logging tasks for doctors’ orders where applicable (consumables, request forms etc.).
- Route and redirect calls to appropriate resources to ensure that customers are assisted promptly by relevant parties.
- Assist with collecting of samples from clients and doctors’ rooms and delivery of results where necessary.
MARKETING INTELLIGENCE
- Review clients trend analysis (to avert any loss of business due to internal mitigatable occurrences)
- Gathering and Dissemination of competitors information. (Business strategy, top clients branding materials offers and incentives to their clients)
- Identify and escalate priority issues on the competitors market share. (New setups, mushrooming labs etc.)
SELLING AND PROMOTING LANCET BRAND
- Marketing and selling Lancet services to existing and prospective customers to grow revenue.
- Represents Lancet in public relations events such as conferences, CME days to promote services of the organization.
- Constantly selling lancet services to new and existing client to maintain loyalty and client sat faction (doctors, administrators, directors, hospital managers, lab managers)
- Compile and submit reports to the Marketing Manager and/or as directed by Management.
Ability and/or Skills
- Excellent written and verbal communication skills
- Active listening
- Client-focus
- Active listening
- Prioritization and on-time execution of tasks
- Process improvement
- Problem-solving and solution orientation
- Strong interpersonal skills (people, social, emotional intelligence)
- Proactivity
- Team player who can self-motivate
- Performs well under pressure; thrives in fast-pace environment
- Growth mindset
HOW TO APPLY:
Send updated CV, academic certificates, transcripts, to [email protected]. Only shortlisted candidates will be contacted. Assessments/ background checks will be conducted on all shortlisted applicants. All applications should reach us by 5.00pm on 15TH NOV 2024
NB: Please indicate in the subject line of your email for the Position you are applying for.
