Client Success Analyst job at Savannah Informatics

Deadline: Expired

Role: Savannah Informatics – Client Success Analyst

Location: Nairobi, Kenya – Full time

Position: Junior-Mid Level hire

Pay range: Base Pay of KSH 30,000 – 40,000 & Commission

About Us

Savannah Informatics is a Kenyan e-Health software company founded by clinicians and finance specialists to deliver interoperable, connected solutions for healthcare facilities, organizations, and regions.

Our vision is to enable a better healthcare future for Kenya through the pioneering use of information technology and knowledge creation.

We are a company with great ideas and employees. Working across various customer’ sites, our work epitomizes the future we foresee in the East African health sector: efficiency, higher value, better quality, and outcomes for patients and other consumers of health. Our customers partner with Savannah in delivering challenging projects, thus believing in the capabilities of our employees.

The Savannah team is made up of medical doctors, project managers, and software engineers, who have a common aspiration of transforming the region’s health care.

If you share in our motivation, vision, and aspirations, check out the careers page of our corporate website.

Job Description

We are seeking a proactive and results-driven Client Success Analyst to join our dynamic team. This role requires a blend of analytical skills, account management, client support and sales acumen to enhance client satisfaction, retention, and revenue growth.

As a Client Success Analyst, you will focus on driving client success by ensuring that clients achieve their desired outcomes while also identifying and pursuing sales opportunities through upselling & cross-selling our products and software. Your ability to understand client needs, build strong relationships, and close deals will be critical in achieving our goals.

Responsibilities

Client Success & Account Management

Build, nurture, and maintain strong long-term relationships with key decision-makers and stakeholders within client accounts by understanding their business needs, challenges, and goals to ensure they derive maximum value from our offerings
Serve as the primary point of contact for clients, ensuring their satisfaction and addressing any issues promptly.
Collaborate to develop & execute client success strategies to enhance client satisfaction by regularly assessing trends, opportunities, and potential risks providing clients with actionable insights to improve their experience and outcomes.
Conduct regular meetings & reviews to monitor progress and identify opportunities for improvement.
Provide training and support to clients, helping them to maximize their utilization of our products and services.
Lead the onboarding process for new clients, ensuring they are well-equipped to use our products/services effectively.
Stay informed about industry trends and customer needs to provide relevant insights to clients.

Sales Performance & Execution:

Maintain and manage the full-cycle sales process, including prospecting, selling, and closing deals across the organization’s products and services.
Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
Collaborate with internal teams, including sales support, marketing, and product development, to create customized solutions for clients.
Use outbound selling strategies to find new business and close deals at or above target metrics.
Track and report on sales performance against targets and KPIs on a monthly, quarterly, and annual basis.
Utilize CRM software and other tools to manage client information, track sales activities, and streamline processes.
Analyze sales data to identify trends, drive innovation in sales approaches, and provide insights for improvement.

Coaching, Training, and Development:

Provide ongoing training and support to new sales representatives to enhance their product expertise and sales skills.
Participate in training sessions and industry conferences to improve product knowledge and sales techniques.

Compliance and Ethics:

Adhere to company policies, industry regulations, and ethical standards in all interactions.
Ensure compliance with regulations related to promotional activities, including documentation and reporting.
Maintain confidentiality of sensitive information and customer data demonstrating integrity and professionalism in all interactions.

Qualifications

A bachelor’s degree in Business, Marketing, or a related field is preferred. Relevant certifications or additional education are beneficial.
A minimum of 1-2 years of experience in client success, account management, or sales roles, preferably in a related industry.
Proven track record in managing client relationships, driving revenue growth, and achieving sales targets.

Skills

Demonstrated success in driving revenue growth, closing deals, and achieving sales objectives.
Proficiency in using CRM software for tracking sales activities, managing customer relationships, and generating reports.
Excellent communication and presentation skills, with the ability to influence stakeholders and deliver compelling presentations.
Strong analytical skills with the ability to make data-driven decisions to improve sales performance.
A customer-centric mindset with a focus on understanding customer needs and delivering exceptional client experiences.

Additional requirements

Flexible to work occasional evenings and weekends for meetings, events, or customer engagements.
Willingness to comply with all company policies, including those related to travel expenses, promotional activities, and compliance with industry regulations.

Benefits