Job Category : Client Service Closing Date : October 29th, 2024 Location : Nairobi
Cytonn Asset Managers Limited (CAML), is the regulated affiliate of Cytonn Investments Management Plc, and is licensed as a Fund Manager by the Capital Markets Authority and the Retirement Benefits Authority. The company is also a licensed Real Estate Investment Trust (REIT) Manager under the Capital Markets Authority. Our objective is to offer superior risk-adjusted investment returns to our clients through investments in both the public and alternative investments markets.
Cytonn Investments Management Plc (CIMP), is an alternative investment manager, with real estate development capability, and a primary focus on private equity and real estate investments in the high growth Kenyan Region. CIMP has presence in East Africa, Finland and the US.
CAML & CIM investors include global and local institutional investors, individual local investors, and diaspora investors.
To manage the rapid growth, we are looking for dynamic and hardworking individuals with strong leadership and entrepreneurial skills to join the Cytonn Young Leadership Program (CYLP) as Client Service and Operations Internship. At Cytonn, we are keen on recruitment as it offers us competitive advantage since our future success is primarily based on acquiring and training the most talented, motivated and capable graduates.
Under the Cytonn Young Leaders Program, the successful candidates will undergo a rigorous 12 week training, aimed at equipping them with practical and competitive skills in the company’s various areas of client servicing and operations. The candidates will be exposed to challenging yet fulfilling career options with an emphasis on leadership, critical thinking and problem solving skills aimed at building strong relationship management skills and intergration with other business units across the company for efficient services delivery to clients.
Responsibilities
- Effectively handle clients calls, queries and emails.
- Identify and communicate ways of enhancing customers experience.
- Build on the skills to handle clients complaints and resolve client issues effectively.
- Understand about KYC requirements and keep all relevant clients records and contact details safely.
- Assist in the preparation for external and internal client related meetings and track their effectiveness.
- At each level, be empowered to act as a lead in providing an integrated approach across different business units to ensure effective customer experience.
- Will be trained on handling and administering the company’s databases with keen attention to details and with an eye for integrity of data processing.
- Assist on proper recording of all transactions with relevant support documents in the database system including: client’s contributions, withdrawals and any corporate actions.
- Maintains financial security and controls based on existing policies and procedures and by coming up with new internal controls proposals.
- Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department.
- Will be trained on generating relevant daily, weekly, monthly management reports that support in effective decision making.
- Any other duties as may be assigned from time to time.
Requirements
- Minimum C+ Grade in High School plus a Diploma Certification in a Business Course
- Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
- Demonstrated attention to detail, accuracy, and ability to question processes and get a deep understanding of actions requested of them.
- Excellent communication and relationship building skills.
- Positive attitude and flexibility to handle diverse tasks, including long hours with minimal supervision.
