PURPOSE:
To achieve customer satisfaction through efficient and prompt claims settlement.
PRIMARY RESPONSIBILITIES:
- Register and analyze intimated claims and advise client on supporting claims documents;
- Appoint service providers where applicable;
- Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
- Process fully documented claims and referring any suspicious claims to the supervisor;
- Initiate reinsurance and third-party recoveries (written demand letters);
- Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
- Process all service providers invoices and payment within the set standards;
- Issue discharge vouchers for all fully documented claims;
- Attend to customer queries and complaints promptly and professionally;
- Communicate risk improvement measures to the underwriter to take appropriate action;
- Follow up on claims payments and
- Prepare various claims analysis reports for clients and management consumption.
- Any other duty as may be given by the Senior Claims Manager.
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Academic and Professional Requirements
Experience Required:
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If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 12th February, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st March, 2025 consider your application unsuccessful.
