Job Summary
The role is responsible for processing and payment of general insurance claims in accordance with the set standards and guidelines.
Key Responsibilities
- Process claims accurately and in a timely fashion as per customer charter and agreed Service Level Agreements
- Review documents and pertinent requirements regarding an insurance claim to establish liability
- Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim
- Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim
- Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms
- Timely and accurate maintenance of claims register.
- Track and follow up on receipt of necessary forms
- Capture and maintain accurate date to ensure data integrity
- Prepare periodic reports and any other ad hoc reports as may be required by management
- Maintain a high level of service to customers at all points of contact such as telephone calls, emails letters or personal visits
- Prompt attention to complaints
- Appoint service providers such as assessors, investigators and loss adjusters
- Receiving new claim notifications, registering, setting up reserves and calling for supporting documents.
- Issue letters for fitting windscreen and radio cassette and ensure fitters adhere to the set catalogue prices.
Qualifications
- Bachelor’s degree in Insurance, Economics or other business related discipline
- Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)
Experience
2 years’ experience in claims management
Competencies
- Understanding of insurance operations and concepts
- Knowledge of insurance regulatory requirements
- Knowledge of claims procedures
- Excellent organizational and stakeholder management skills
Application Procedure
If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 17th August,2024. Clearly state the job title on the subject heading.
Heritage is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted.
