Job Summary
The principal role of the Check-off assistant is ensuring the collection of premiums, arrears, and opening of new check-off markets; facilitating the attainment of company revenue targets while building relationships with new and existing sponsors.
Roles And Responsibilities
- Identifying, negotiating, and opening new check-off accounts with corporations, ministries and other institutions.
- Training agents on check-off procedures and process.
- Organizing promotions/worksites in respect to check-off business.
- Visiting pay points and collect cheques by the required time.
- Source feedback information on launched businesses where deductions have not been affected.
- Source market intelligence in terms of premium growth on a comparative basis.
- Developing and maintaining good relationship with all employers where there is check-off and also other players in case of need; following up on misdirected premium.
- Following up and ensuring correction of erroneous remittance and misdirected premium.
- Ensuring that premiums from check-off are paid promptly; taking appropriate steps to ensure collection within a reasonable time, in case of delay.
- Responding to queries from employers concerning the authority to effect deduction.
- Ensuring that premium Deduction Authority Forms going out to employers have been appropriately completed and duly stamped where necessary.
Requirements
Academic and Professional Qualifications
Bachelor’s Degree in business, social science or related field from a reputable university.
Experience
At least 1-3 years’ experience in check-off premium collection management
Core Technical Competencies Required For The Role
- Good customer relationship management skills (internal and external customers).
- Good communications skills, both written and verbal.
- Self-motivated but able to work as part of a team.
- Good organizational and time-management skills.
- Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
- Good negotiating and persuasion skills.
- Confidence presenting to large groups of people.
- Trustworthiness and discretion when handling confidential information.
- A smart appearance and professional manner.
Strong attention to detail, ability to multitask and performance oriented.
