FiberOne Broadband is an internet service provider that deals with fiber optic cables to aid faster internet.
We are recruiting to fill the position below:
Job Title: Case Management Agent
Location: Anthony Village, Lagos
Employment Type: Contract
Job Responsibilites
- Receives calls/emails/chats and responds within SLA
- Ensures FCR for level 1 supports
- Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
- Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
- Ensures quality score of 90% is achieved.
- Ensures schedule adherence
- Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
Job Requirements
- Interested candidates should possess a Bachelor`s Degree in a relevant field with 1-3 years work experience.
- Must be able to complete all assigned tasks daily
- Must be able to work shifts (public holidays, weekends).
- Must attend daily pep-talks
- Must be punctual at work
Salary
N100,000 – N130,000 monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail
Application Deadline 13th December, 2024.
