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Job Title: Card Systems Engineer
Reports to: Senior Manager, Card Systems Integrations
Division: Digital Business
Department: Technology
JOB PURPOSE STATEMENT
The purpose of this role is to ensure card management systems, card production systems, hardware and other related card support applications are implemented and supported adequately; in a manner that ensures that customer receives reliable service, their information is secured properly, and Service Level agreements of uptime and performance is attained and always maintained.
The role also involves ensuring delivery of new initiatives and projects that cover any of the supported systems or related areas.
KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)
Applications Development (30%)
- Provide Second and third Level technical & application Support for card products family of systems and supporting environments
- Facilitate Card application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service
Incident / Problem Management (40%)
- Resolve any incidents causing interruption of service in the quickest and most effective way possible according
- to defined SLA’s.
- Ensure availability of 24 hour on-call support and provide remedial actions so as to observe service level agreements with business
Change Management (10%)
- Work closely with system vendors, , Tieto, VISA , MasterCard,XIT,NCR etc. for escalations and system upgrades to ensure compliance with dynamic regulatory requirements
IT Governance and Security (10%)
- Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured
Business Continuity Management (10%)
- Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to Card Systems). Test and Document Disaster Recovery Procedures
JOB SPECIFICATIONS
Academic and Desired work experience:
- A Bachelor’s degree in Computer Science, Information Technology or related field.
- Minimum 3 years’ practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to Tieto, XInfotech and CyberSource. Experience in supporting core banking system, will also be an added advantage.
- Proven experience in supporting banking channels
- Proven experience in SQL Scripting
- Proven experience in systems analysis, design, implementation and support
- Working knowledge of Card Industry Security Standard – PCI-DSS
- Proven knowledge of banking operations, operations in business units and business impact analysis
- A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.
NCBA BANK CORE VALUE BEHAVIOURS (PERFORMANCE DRIVERS)
DRIVEN:
Being bold when making decision that impact customers; these captures both the customer feedback and bank policies and procedure. It’s about working as a team and engaging the relationship team for output in decision making. It includes being passionate for one’s own growth by ensuring they take eLearning courses and attending bank webinars.
OPEN:
Customer feedback should always be accurate and inclusive of both stakeholders’ thoughts. Being honest in our day to day interactions with customers whether through written or verbal communication. It entails being transparent when responding to customer queries and complaints.
RESPONSIVE:
Being responsive to our customers means responding quickly, efficiently and accurately.
Responsiveness is not only about acting quickly, it’s about responding appropriately, showing concern for the outcome, following up and keeping customers informed. It’s about being proactive, using your initiative and always looking for ways to improve and innovate. It’s about adding value + speed.
TRUSTED:
Consistency and telling the truth when giving feedback to both internal and external customer. It includes ability to protect customer data hence upholding integrity. It’s about being accountable for our action, explaining our thought process and building trust from both internal and external stakeholders.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
