Title: Call Centre Agent – Part time
Remuneration: TBA depending on candidate experience Start date: November 2024 onwards
Place of work: Head office – Kampala, Uganda Reporting to: Call Centre Teamleader
Requirements: Experience in a customer facing service role. A relevant diploma or degree is preferred but not required.
About
Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa, now operating in Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by IT and data analytics teams based in South Africa.
The Role
We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.
Responsibilities Operational
- Answer incoming calls and respond to clients.
- Manage and resolve client’s complaints
- Sell and market Unifi Credit products to customers.
- Identify and escalate issues to supervisors.
- Provide product and service information to clients.
- Research required information using available resources.
- Research, identify, and resolve client’s complaints using applicable system.
- Process, queries, and applications (Employment verification, New employer and Data check).
- Route calls to appropriate personnel.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends to clients calls.
- Follow up and encourage clients to make timely loan repayments/payables/arrears.
- Complete call logs and reports.
Other
- Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
