| Closing Date | 2024/09/15 |
| Reference Number | UNF240908-1 |
| Job Title | Call Centre Agent |
| Job Type | Permanent |
| Department | Operations |
| Number of Positions | 4 |
| Location – Town / City | Nairobi |
| Province or Region | Nairobi |
| Location – Country | Kenya |
| Minimum Education Level | Diploma | Advanced Certificate |
| Job Category | Customer Service |
Unifi is a fast-growing financial technology company currently operating in Zambia, South Africa,
Uganda and Kenya. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by IT and data analytics teams based in South Africa.
We are looking for energetic individuals with a good understanding of customer service principles
and best practices to form part of our customer service Call Centre team.
Minimum Requirements
- Experience in a customer facing service role.
- A relevant diploma or degree preferred but not required.
Duties and Responsibilities
- Answer incoming calls and respond to clients.
- Manage and resolve client’s complaints
- Sell and market Unifi Credit products to customers.
- Identify and escalate issues to supervisors.
- Provide product and service information to clients.
- Research required information using available resources.
- Research, identify, and resolve client’s complaints using applicable system.
- Process, queries, and applications (Employment verification, New employer and Data
check). - Route calls to appropriate personnel.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends to clients calls.
- Follow up and encourage clients to make timely loan repayments/payables/arrears.
- Complete call logs and reports.
Other duties
- Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
