Duties & Responsibilities:
- Respond promptly and professionally to customer inquiries via phone.
- Resolve customer complaints and provide solutions that align with company policies.
- Process orders and returns while maintaining accurate records.
- Assist customers with navigating the platform. Escalate unresolved issues to senior staff or relevant departments.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Follow up with customers to ensure issues are fully resolved and service satisfaction is achieved.
Requirements:
- Proven experience in customer service or a similar role, preferably in e-commerce.
- Strong verbal and written communication skills.
- Proficiency in using customer support software, or help desk tools.
- Ability to handle high call volumes while maintaining professionalism.
- Problem-solving skills and the ability to work under pressure.
- Basic understanding of e-commerce processes such as order fulfillment and returns.
How to Apply
Apply by sending an email with your CV and a convincing cover letter to [email protected] clearly stating the subject heading “CALL CENTER AGENT” by 3rd March 2025 Please include, your current and expected remuneration in your CV.
