Business Development Manager

• Actively identify, solicit, and approach potential Corporate customers to open accounts, ensuring all customer acquisition points are functioning effectively at all times.
• Regularly visit existing customers to enhance their experience and build long-term relationships.
• Identify areas and sectors in the locality that are relevant for Corporate business growth, particularly for Loans, Deposits, Trade Finance and other product offerings.
• Collaborate with the Corporate Department to develop products that cater to the specific needs of the locality.
• Provide regular feedback to the Head of Corporate regarding the performance of different products and services across the Region
• Engage with Retail Banking Department to understand potential retail opportunities from their clients (One Bank Concept).
• Address customer inquiries related to business matters and resolve issues promptly.

B. Deposit Mobilization (low-cost deposits)

• Proactively understand the dynamics of the locality to drive deposit growth.
• Supervise and drive deposit mobilization campaigns within the branch.
• Actively solicit deposits from clients to meet the bank’s deposit targets, ensuring sustained growth and retention.
• Proactively follow up on activities identified in the branchs calendar to enhance deposit mobilization efforts.

C. Cross-Selling & Product Promotion

• Promote and cross-sell a wide range of bank products such as Mobile Banking, Internet Banking, Agent Banking, Insurance Products, Loans, FX, Trade Finance, and Transfers.
• Collect and analyze market intelligence regarding local competition, customer preferences, and service levels.

D. Relationship Management

• Drive customer engagement activities in branches to foster strong client relationships.
• Meet regularly with both potential and existing clients to build relationships, win trust, and maintain customer loyalty.
• Identify new potential clients and develop strategies to incorporate them into the bank’s customer base.
• Build and maintain long-term relationships by addressing client needs, sharing solutions, and supporting their growth through tailored banking products and services.
• Manage ongoing customer business contacts and participate in corporate customer events to strengthen engagement.
• Ensure that acquired customers remain active and engaged to reduce customer churn and maintain profitability.

E. Reporting, Monitoring & Performance Tracking

• Maintain an up-to-date database of high-net-worth customers within the branch.
• Regularly monitor branch business growth through KPIs, ensuring that sales and revenue targets are met.
• Support loan processing by ensuring quick turnaround times and assisting with loan recovery efforts at the branch level.
• Manage the performance of Corporate loans to minimize Non-Performing Loans (NPLs) and ensure effective management of Portfolio at Risk (PAR).
• Provide inputs and reports to the Stressed Asset Management Unit to facilitate timely recovery of problem loans.

F. Coaching & Mentoring

• Regularly coach and mentor the branch sales team to improve performance and ensure sales targets are met.
• Monitor and report the performance of the sales team according to agreed-upon KPIs.

G. Other Duties

• Participate in branch budgeting for all sales-related activities, ensuring alignment with the bank’s goals.
• Prepare reports and business proposals for management approval, ensuring clear communication of business progress and opportunities.

Key Competencies required and Academic background

Qualifications

• Bachelors degree in Finance, Accounting, Economics, or a related field.

• Minimum of 5 years in banking, preferably with experience in business development, sales, or branch operations.
• Strong understanding of banking practices, product knowledge, and bank regulations.
• Excellent customer service management, sales, people management, and risk management skills

Knowledge and Skills

• Demonstrates a strong customer service mindset with a focus on improving customer experience.
• Ability to assess market conditions and customer needs to drive business growth.
• Proven ability to sell and cross-sell banking products, including loans, deposits, and other financial products.
• Skilled in building and maintaining long-term relationships with customers to ensure client satisfaction and loyalty.
• Experience in managing sales teams and achieving sales targets.
• High level of integrity and trustworthiness.
• Team-oriented with the ability to collaborate across departments.

Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 22nd February 2025. Only shortlisted candidates will be contacted.