A Little About Us
TIBU Health is an early stage omnichannel health technology company changing the
way patients interact and receive healthcare services in Africa.
Our mission is to leverage technology to streamline the patient journey and
reorganize how services are delivered to better connect patients to services and
professionals at a time and location of their choosing.
We think healthcare is broken. We’re working hard to fix it.
Title: Relationship Executive
Reporting line: Head of Clinical Services
Interactions: Growth (Marketing, Corporate and Clinic Partnerships), Clinical Expansions, Clinical Services, Customer Experience
Objective: To enhance growth of TIBU Health’s medical products and services through marketing of the assigned business unit(s).
Roles And Responsibilities
Relationship Management:
- Build and maintain strong relationships with clients and other stakeholders.
- Organize and facilitate service meetings with clients to understand their needs, provide updates on services, and discuss potential opportunities for collaboration.
- Enhance client communication through various platforms – Digital, WhatsApp & Bulk SMS.
Business Development
- Use market research findings to identify business opportunities and potential clients
- Develop and implement strategic plans to achieve sales targets and expand the company’s client base
- Drive service uptake & cross selling of services such as wellness packages, immunization services, and specialist services
- Develop business proposals and pitch to potential clients.
Sales And Revenue Growth
- Execute the business development and sales strategy to achieve or exceed sales targets
- Track and report on sales performance metrics, providing insights and recommendations to the leadership team.
Marketing
- Conduct market research to understand the healthcare landscape around their assigned business unit(s)
- Develop, execute and review a monthly marketing plan for their assigned business unit(s)
- Plan and conduct marketing activities for their business unit in collaboration with the marketing team to enhance brand awareness
- Generate marketing & CSR reports
Innovation
- Identify novel and innovative ways to improve the patient journey and experience across TIBU Health’s touchpoints.
- Recommend new service lines, services, and innovative approaches to health service delivery.
- Cross-functional collaboration in testing, implementing and growing innovative programs and services.
Other related duties as assigned by your supervisor.
Skills
- Highly organised and results driven
- Excellent interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Business management skills
- Ability to plan and manage resources
Requirements
- Bachelor in Business Administration (Sales and Marketing Major) or related degree
- Membership in MSK is required
- Professional qualification in CIM is an added advantage
- At least 3 years’ working experience (healthcare experience is an added advantage)
- Proven track record of developing and executing strategy
