Position Function
Provide proactive business banking sales and relationship management that will nurture and
grow a portfolio of SME customers by identifying and offering value adding and specialised bank
financial product solutions.
Key Responsibilities
- Analyze the geographical and environmental factors affecting the Branch to be able to
understand its commercial potential and competition - Periodically analyze the customer base of the branch and portfolio
- Monitor and action daily referrals/leads within set time lines
- Ensure weekly sales plans are in place
- Manage the loan portfolio by active participation in watch list meetings, monitor/manage
pre-Non Performing Loans (NPLs) and fully recover bank funds - Support in the timely and efficient preparation of business documentation to facilitate
faster turn-around-time and closure of customer requests; such may include but not
limited to-preparing bid bonds, performance guarantees and invoice discounting. - Optimize cross-selling opportunities and provide comprehensive financial advice to
clients on all services they seek to revel in with the Bank and facilitate them to access
such solutions. - Support in the preparation of the arrears and excesses reports to be used by the RAC
committee in assessing the performance of the portfolio at risk. - Maintain relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements. - Identify, grow and sustain customer relationships that can provide superior returns and
contribute towards the growth of the Bank as per set targets. - Receive and verify customer documents for account opening, loans, account
amendments and any other customer instruction as per the Bank’s set guidelines - Prepare and maintain well documented reports on accounts opened, KYC, call visits to
clients to be used in relevant management decisions. - Collect, process and follow up on customer complaints and provide feedback to
customers. - Assist to enhance staff accomplishments and competence by planning delivery of
solutions; answering technical and procedural questions for less experienced team
members; teaching improved processes and coaching team members. - Carry out any other duties that may be assigned to you from time to time.
Knowledge & Experience
- A university degree in Finance, Marketing, Banking or any related field from a
recognised university; - 3 years’ experience in banking/Sales
Required Competences
- Strong track record in Sales Management.
- Good knowledge of risk management and credit principles
- Excellent understanding of the Bank, its strategy and all of its Banking services.
- Advanced, computer literacy, numerical skills and statistical skills.
- Very strong verbal and written communication skills.
- Strong leadership and interpersonal skills
- Team player with the ability to work under pressure, and in position to exercise excellent
judgment.
