Join our dynamic team for a Fixed Term in Kenya as a Branch Teller! In this role, you’ll be responsible for processing remittance transactions accurately and professionally. You’ll ensure legal compliance by verifying the integrity of provided documents and identifying potentially fraudulent activity. If you have an eye for detail and a commitment to excellence, we’d love to hear from you!
Duties And Responsibilities (Include But Are Not Limited To)
Transaction Processing
- Perform KYC checks on all transactions (sending and receiving).
- Verify authenticity of currency received for outbound transactions.
- Count and recount cash for accuracy before disbursement.
- Cancel outbound orders not meeting KYC requirements.
- Monitor transaction limits according to central bank regulations.
Customer Service
- Assist customers with completing forms and understanding services.
- Market Mukuru products and services to customers.
Compliance and Security
- Report suspicious transactions to the AML Reporting Officer.
- Assist customers in completing Enhanced Due Diligence (EDD) forms for suspicious transactions.
- Safeguard cash in the safe, including personal PIN and password management.
- Securely store devices overnight.
- Conduct daily security inspection of booth premises.
- Maintain visitor logbook and verify identification.
- Complete all required compliance training.
Operations and House-Keeping
- Perform daily cash-ups and reconciliation
- Central Bank of Kenya reporting
- Maintain a clean and organized workspace
- Daily inspection within the premises for security before trade starts.
- Ensuring that visitor’s logbook is signed and take note of IDs
Key Requirements
- Diploma/bachelor’s in business management, finance, accounting or equivalent
- 1 year experience in the financial Sector
- Knowledge of foreign currencies
- Knowledge of FICA regulations
- Knowledge of Cash Stops App system
Additional Skills
- Numeracy skills
- Interpersonal skills
- Organisational skills
- High level of professionalism
- Open to feedback
- Administrative skills.
